At Anglo-Peptides, we aim to provide high-quality products and reliable service. If you are not satisfied with your purchase, please read our refund policy below:
1. Returns & Refunds
Returns Policy
Due to the temperature-sensitive nature of our research products, returned items can only be accepted where product integrity can be verified.
Customers should contact us within 14 days of delivery if they believe there is an issue with their order.
Refunds or replacements may be offered in the following circumstances:
- The item arrived damaged in transit.
- The item received was incorrect.
- The item does not match the product description.
- The product is found to be defective upon receipt.
For product integrity and handling requirements, opened, used, improperly stored, or temperature-compromised products cannot be accepted for return.
Any approved return must be authorised by our support team before being sent back.
Customers should retain all original packaging and provide photographs where requested to assist with the assessment of a claim.
2. Eligibility for Refund
To qualify for a refund or replacement:
- The product must be unused, unopened, and in its original packaging.
- You must provide proof of purchase.
- The return must be authorised in advance by our support team.
Once the returned item is received and inspected, we will notify you of approval or rejection. Approved refunds are typically processed within 5–10 business days.
Please note: transaction fees charged by our payment processor (e.g. Shopify, Worldpay) are non-refundable, as these costs are not reimbursed to us when a refund is issued.
3. Non-Refundable Items
We cannot accept returns or issue refunds for:
- Products that have been opened, used, or damaged after delivery.
- Any item returned more than 14 days after delivery.
- Goods that have deteriorated due to improper storage or handling after receipt.
4. Shipping Costs
- Shipping costs are non-refundable.
- If a return is approved, the customer is responsible for return shipping unless the item was incorrect or damaged due to our error.
- We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items otherwise.
5. Order Cancellations
Once an order has been placed, it is processed promptly to maintain product integrity and temperature control.
If you wish to cancel an order before it has been packed or dispatched, we may, at our discretion, issue a refund subject to the following terms:
- A 5% processing fee will be deducted from the refund total to cover non-refundable payment processing and administrative costs.
- Once an order has been dispatched, cancellation may no longer be possible. Customers should contact us as soon as possible if they wish to amend or cancel an order.
- Cancellations must be requested in writing via email as soon as possible after placing the order.
We reserve the right to refuse cancellation requests that fall outside these conditions.
6. Important Notes
All products are sold for laboratory research purposes only and not for human consumption.
We reserve the right to refuse refunds or replacements if there is evidence of misuse, misrepresentation, or violation of our terms of sale.
We are committed to resolving customer concerns fairly and promptly. If you experience any issue with your order, please contact our support team and we will work with you to find an appropriate resolution.
7. Contact Us
Customers may contact us within 14 days of delivery regarding returns, replacements, refunds, or any concerns relating to their order.
Include your order number, photos of the item, and a brief description of the issue.
Anglo-Peptides Ltd (trading as Anglo Peptides)
Company No. 16423217
Registered in England & Wales
Registered Office:
195–197 Wood Street, Suite RA01
London
E17 3NU
United Kingdom
Email: Support@anglopeptides.shop
Business Hours: Monday – Friday, 9am – 3pm (UK Time)
